We have had Pioneer Window and Door out twice to repair a window and a storm door. Both times Kerry gave us a reasonable estimate and timeline for work to be completed. Wade came out to do the repair work and it was done promptly and well. Kerry, Wade and the office staff provide courteous customer service. I would recommend Pioneer highly and will continue to go to them for our window and door needs.
"I’ll be happy to recommend Pioneer to others in the future. I initially got three estimates and although your estimate was not the least expensive and although the quality of window for all three would have been reasonably comparable in this price range (at least as far as the average consumer can tell), I went with Pioneer because it was a local company and because the initial conversations were very professional. As a woman, I often experience condescending treatment when talking with trades professionals but that wasn’t the case. I was further surprised when I was told that the measurements would be done by the owner. That spoke to me about the wish to “get it right”. The two installers were friendly and professional and explained options to me when an unexpected thing happened (as they do). They went out of their way to create a solution. I was also surprised when Dmitriy showed up to check on how things were going. Again, I had the sense that the outcome mattered not just to the installers but to the company. Finally, it was great to be able to open the windows properly and get some decent airflow through the upstairs!"
Thanks very much,
Carl & Marilyn Anderson
I'm a techno - peasant so was unable to make your review site work. As per our phone call this morning we were very impressed with your installation crew and pleased with the windows.
We're off to the Lake until after the August long weekend. Hope you have time to enjoy some cottage time.
Carl & Marilyn Anderson
Dave and Barb Smith
Apart from a few minor issues that you are going to correct we would just like to say we are extremely satisfied with the ""4 Seasons Sunroom"" that we purchased from Pioneer window and Door. Your construction crew were efficient, courteous and friendly and were very accommodating for any requests that we may of had especially in view of the rain that occurred during construction. We are glad that we went with the drywall rather than the vinyl one that you provide It seems to blend in really well and makes the whole room look like part of the house rather than an addition. Once again thank you very much for a beautiful "" Sunroom"" and please don't hesitate to contact us if you want a recommendation.
David C. Jung
Hi Curtis, I just wanted to thank you and your team at Pioneer Windows for helping us with our window for our kitchen. Your professionalism and courteous customer care made this whole process incredibly pleasant. The installers were also top notch. They were incredibly professional and skilled at their jobs. The window looks perfect. Your suggestions for the design were spot on. Due to the diligent efforts of your installers I also found the site cleaner than it started. If we ever need more windows we will certainly use your company. We would gladly recommend your company to others. Thanks again.
I had an excellent experience working with the Pioneer Window & Door team. The team was very easy to communicate with and answered any questions I had making purchasing my windows a very pleasant experience. They were very accommodating, friendly and eager to help. It was much appreciated how quickly my order was processed as it was rushed to accommodate my construction schedule. As a new builder learning the process, I appreciated the team sharing their knowledge and recommending the best options for my build and needs. I would highly recommend this company for any window and door needs and look forward to using Pioneer again in the future.
Jack and Pat Robson
Your Company has completed a project for Pat and I and we would be remiss if not informing you of the work completed.
Firstly Ken came out and spoke with Pat who gave Ken an idea of what she wanted and the budget that she was willing to spend for a sun room and new deck. After a short period of time Ken returned with Phil who had a rough set of blue prints. These prints were exactly what was requested and within the stated budget. Everything came together very nicely in a short period of time. Phil and Ken were overseeing this project to its completion.
Next a crew came and dismantled the old deck. Then the crews came to start the new construction. All of these people working for you were very skilled professional personnel. They performed exceptional work and cleaned up daily and it was a pleasure observing the progress made each day. Some of the crew members present on site were Julian, Adam, Calebb, Brandon and Shane. I would state that Pioneer Window and Door can be very proud to have people such as these working for them.
Would you pass on our sincere thanks and gratitude to these people for a job well done.
We are certainly enjoying the new sun room and deck.
Jack & Pat Robson
Roger and Urmila Karia
After long waiting for door, screen trim etc., the project is finished.
If I have any related concern I will get in touch.
As I am staying in St.James I always supported businesses in area for my needs. You are one of them.
First I want to thank, the team, to put forward the project, initiate and complete.
My spouse, Urmila and myself would like to thank, JULIAN and ADAM, first name bases, with whom we shared personal conversation, lunches, and highly appreciate their intense work and expertise , they made to achieve this.
I certainly feel your team is an asset to the company, and should be rewarded and appreciated to have such employees.
I liked the cooperative efforts and understanding between Julian and Adam, working with integrity and understanding.
So guys, thanks for everything and be in touch.
Roger and Urmila Karia.
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