PVC Window Supply Warranty

PVC Pioneer Window & Door Mfg. Ltd. warrants against defects in material resulting in peeling, blistering, flaking, corroding or rotting of the PVC window frame for 25 years.
Insulated Glass Pioneer Window & Door Mfg. Ltd. warrants against visual obstruction due to seal failure, which results in moisture between glass surfaces, for a period of 10 years. Under no circumstances is broken glass covered under this warranty. The Canadian General Standards Board (CGSB) for glazing quality glass state that defects such as minute bubbles, eyes, crystals and/or scratches are normal for glass products.
Hardware Pioneer Window & Door Mfg. Ltd. warrants that all window hardware used under normal residential conditions should remain in operational condition for 25 years. This does not cover hardware that has been tampered with or any window that is improperly installed, misused, worn out, modified, used for a purpose other than that for which it was intended, nor does it cover corrosion related damage. Electronic hardware is not covered by this warranty.
Screens Screens are not covered by this warranty. Pioneer Window & Door will replace or fix a defective screen that is identified at the time of Pickup or Delivery by Pioneer. A screen will not stop a child from falling out of a window.
Labour Pioneer Window & Door will service products for the periods specified. If labour is required to replace or service defective parts labour will not be covered.
Paint Pioneer Window & Door warrants that paint that is applied in shop will not flake or peel for a period of 5 years.

This warranty is to the homeowner at the time of purchase or the first owner in the case of a new home that is not yet occupied. Transfer to subsequent owners is not covered. It is for residential use only limited to a single or double family dwelling. This warranty does not apply to commercial properties.

Pioneer Window & Door Mfg. Ltd. will repair or replace defective components at their discretion. Products may be substituted during the repair or replacement process. Pioneer Window and Door Mfg. Ltd. reserves the right to inspect the premises if required.

Please fill out the attached papers and submit to Pioneer Window & Door Mfg. Ltd. Forms must be received no later than 30 days after the invoice date or the warranty will be void.

Warranty is void until all outstanding invoices are Paid in Full

Warranty timelines are based on the pickup time or Delivery time by Pioneer Window & Door Mfg. Ltd. Subsequent appointments or warranty/service work do not reset or change the warranty timelines.

Notice of warranty work required must be given no later than 30 days after the discovery of the problem.

Pioneer Window & Door Mfg. Ltd. is not responsible for:

  • Incidental or consequential charges such as, but not limited to, labor costs for any purpose, inconvenience, damage or injury to persons or property, or any other expense.
  • Service, workmanship or materials damaged as a result of improper installation.
  • Products tampered with or modified by any person other than a Pioneer Window & Door Mfg. Ltd. representative.
  • Condensation on the windows likely, occurring as a result of high humidity in the building.
  • Minor imperfections that do not affect structural integrity or obscure vision.
  • Damage resulting from act's of God such as, but not limited to, hail, heavy rainfall, flood, tornado, or natural disaster.
  • Damage or defects as a result of failing to follow the care and maintenance manual available on the website.
  • Failure of or damage from non-manufacturer painting.
  • Damage resulting from abuse, accidents, alterations or misuse including damage from improper cleaning.
  • Normal wear and tear, including wear from the elements (sun damage, wind water/moisture)
  • Damage from the failure of roof or wall systems.
  • Damage resulting from defects of the home, high humidity, localized application of heat, excessive vibration, movement/shifting of the building or its foundation.
Other Conditions:
  • Hopper windows Glass Warranty is 5 Years and the Hardware is 5 Years

Warranty Registration Form

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